Booking Terms & Conditions

  1. The Booking Form
    Any person signing the booking form on behalf of others guarantees payment of the full cost of the holidays of all those mentioned on the booking form and of any others they may later add.
  2. Prices
    The prices stated for the Chalet include dinner, bed, breakfast and drinks as described. Prices do not include travel, insurance of any nature, skis, ski passes or any other item not specifically referred to.
  3. Deposits
    The deposit is 25% of the total holiday cost and is not refunded under any circumstances, save for paragraph ix below.
  4. Balance
    The balance of the cost of the holiday is payable eight weeks prior to its commencement or in full if booking within nine weeks of the commencement of the holiday. The full cost of the holiday must be received by us (cleared funds) prior to a party's arrival at the Chalet. Holidays booked within two weeks of the date they commence must be paid for by bank transfer or cash to our bank at the expense of the client.
  5. Price Guarantee
    No currency surcharges. Once your holiday has been booked its price will not change even if the value of sterling falls.
  6. Credit/Debit Cards
    At this point in time we regret we are unable to accept payment by credit card.
  7. Bookings
    No booking is deemed to exist until a fully completed booking form has been received along with the appropriate deposit. Telephone bookings will be held for five working days, pending receipt of the appropriate deposit. Thereafter the booking will be deemed void and we reserve the right to re-book part or the entire Chalet without further notice.
  8. Package Holiday Regulations
    We are not an organiser under the Package Holiday Regulations and do not fall under these regulations and we do not accept liability for the provision of other services that may be booked by us on your behalf.
  9. Services Provided by Third Parties
    Bookings for extra services, such as taxis and ski lessons, made on your behalf by us are subject to the terms and conditions laid down by the provider of the service and additional terms which may laid down by us as well as these terms and conditions or similar being applied. We does not warrant the standard or performance of any extra services. Further we accept no liability for services provided by other service providers. If we do book a service on your behalf with a third party we do so only as their agent and we will have no contract with you for that service. You take full responsibility for satisfying yourself as to the quality and the provider's ability to execute the services in advance and will address any grievance about the extra services by approaching the respective provider(s) directly.
  10. Cancellation by Us
    If through circumstances beyond our control we are forced to cancel your booking, you may elect for a full refund or a holiday in comparable accommodation if such accommodation is available. Circumstances beyond our control do not include events amounting to "force majeure". Force majeure means unusual and unforeseen events such as war or threat of war, riot, terrorism, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather or governmental action.
  11. Limitation of Liability
    Where you do not suffer personal injury or death, our liability is limited to the invoiced holiday cost and under no circumstances extends to additional costs incurred in the taking of the holiday such as travel costs or pre-booked ski packs.
  12. Cancellation by the Client
    If a holiday is cancelled by the client, a cancellation charge will be made as follows:

    Days before holiday commences Cancellation charge as a %age of total cost
    More than 56 25%
    56 - 43 40%
    42 - 29 50%
    28 - 15 75%
    14 - 0 100%

    Notification of cancellation must be in writing (email, fax or post) and cancellation charges will be calculated from the date of receipt of the written cancellation. We take no responsibility for non-delivery or non-receipt of the notification of cancellation. If the balance of the cost of the holiday is not received at least eight weeks prior to the day the holiday commences, the holiday may be deemed to be cancelled, and we reserves the right to re-book part or all of the chalet without further notice. In practice every effort will be made to contact the client. Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation of the holiday and the client will be liable for cancellation charges as detailed above if they subsequently do cancel the holiday.
  13. Whole Top Floor Chalet Bookings
    Where the complete Top Floor of the chalet is booked, the chalet hosts will use the first floor bedroom "Bashful" and live in, and you have the option of filling the top floor rooms with more than two people per room, up to a maximum of 10 guests in total.
  14. Whole Chalet Bookings
    If you book the Whole Chalet on a catering basis, your hosts will "live out", and you have the option of filling the rooms beyond two persons per room, upto a maximum of 12 guests in total. For Whole Chalet bookings on a Self-Catering basis there is a maximum Chalet occupancy of 10 guests.
  15. Other Groups
    We reserve the right to have other parties staying in the Chalet unless the whole Chalet is taken, but we endeavour to make this clear to you at the time of booking
  16. Behaviour
    Clients shall indemnify us in respect of all and any claims made against us as a direct result of damage caused to the Chalet or any of its contents. All damage and breakages directly caused by the client will be charged to the client and must be paid for before departure from the Chalet. The client must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the Chalet, or prejudice our reputation with the local residents. The holiday of any client or party in breach of this clause may be terminated immediately and without compensation and we will have no further obligation to them.
  17. Insurance
    It is a condition of booking that all clients have insurance which provides comparable or greater cover under all sections to that offered by us.
  18. Law and Jurisdiction
    The contract between us and any matters arising from it will be governed by and construed in accordance with English Law and are subject to the jurisdiction of the courts of England and Wales.
  19. Accuracy
    We have done our best to ensure that the information on this Web site is accurate; however, we cannot guarantee that all included information, especially that supplied by third parties is correct or complete. Pages on the site are provided to users 'as is' and 'as available', and may have technical inaccuracies. We will endeavour to update and correct this site as soon as new information becomes available to us, but we cannot make any guarantee on when these updates will be made. We cannot be responsible for any damage or loss that may arise, directly or indirectly, from the use of information contained on this Web site. All holidays are offered subject to availability.

  20. This page was last updated on: 21 November 2010 00:01 GMT

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